When to

Here you'll find instructions on when to use each command.

General Modmail Commands

Command	When to
reply	Sends a reply to the user in the format "(Role) User: text" (alias !r)
anonyreply	Sends an anonymous reply to the user in the format "Role: text" (alias !ar)
snippet	Reply with one of our pre-written snippets. Use .snippets for a full list. More information can be found in the Advanced Modmail Tools section.
close	Closes the Modmail thread. If a time is specified, the thread is scheduled to be closed later. Scheduled closing is cancelled if a message is sent to or received from the user.
logs	Lists previous Modmail logs with this user. If there are a lot of logs, they will be paginated. In this case, you can specify the page number to view as an argument.
alert	Pings you when the thread gets a new reply. Use !alert cancel to cancel.

Other Modmail Commands

Commands	When to
s	Adds a snippet (a canned response). .edit_snippet [shortcut] [text] Edits an existing snippet (alias !es) .delete_snippet [shortcut] Deletes the specified snippet (alias !ds)
logs	Lists previous Modmail logs with the specified user. If there are a lot of logs, they will be paginated. In this case, you can specify the page number to view as the second argument.
block	Blocks the specified user from using Modmail. If a time is specified, the block is temporary.
unblock	Unblocks the specified user from using Modmail. If a time is specified, the user will be scheduled to be unblocked after that time.
is_blocked	Checks whether the user is blocked and for how long.
newthread	Opens a new thread with the specified user.